Help center

How do I install the hubiC app on my phone/tablet?

If you have a device that uses Android, open the Play Store app and enter “hubiC” in the search field. Simply click on “Install”, then “Accept and download”. We advise you to accept automatic updates to make sure you get the latest version of the app and any new features. Get the hubiC application in the Play Store.

How do I update the app?

If a hubiC app update is released, you will be alerted by an app store notification. We advise you to always update when a new version is released, so that you benefit from the latest features and any bug fixes. On Android, you can tick the "Authorise automatic updates" option.

What file types can I access using my application?

The hubiC application allows you to any access file formats supported by the device operating system. For files that are not supported, you can use applications that are dedicated to accessing the specific file formats.

How do I view my photos in full screen?

You can display photos from the same album in full screen and scroll through them by sliding your finger from right to left (to see next photo) or left to right (to see previous photo). To launch the slide show, simply open a photo by clicking on it.

Does hubiC allow video and audio streaming?

Not at the moment.

How do I deposit a file from my phone/tablet to my hubiC space?

Simply press the “Add” button with the “+” sign. The selected file/s will be deposited in the current directory or the root folder of your hubiC (depending on where you are). For example, you can deposit photos and videos from your phone on hubiC, so you can access them from your computer or share them with friends and family more easily.

How do I create a folder?

To create a new folder, press on the “Add” button with the “+” sign. You can choose the name of the new folder (directory), and it will be created in the current directory or the root folder of your hubiC (depending on where you are).

How do I transfer photos from my smartphone/tablet to my online storage space?

There is an option for automatic transfers on the hubiC app for Android. This option is deactivated by default. To activate it, go to the application settings. You will be able to choose the destination folder for these photos on your hubiC space, and also to only carry out transfers when you are connected via Wi-Fi (so transfers will be faster, saving your battery life and data allowance). This option will soon be available on the iOS app.

How do I share a file/folder using my mobile app?

Press on the file or folder name/thumbnail/icon and hold down, or press briefly on the triangle located to the right of file. This will bring up a pop-up menu containing the command “Publish”. The share link can be copied and shared on the social networks using the appropriate apps, or you can also send it by email or SMS.
When a file has been published, the name becomes coloured so you can locate your public files easily.

How do I remove a publication?

Press on the shared file (indicated by the blue coloured file name) and hold down, or briefly press on the triangle located to the right of the file. This will bring up a pop-up menu containing the command “Publish”. Then choose “Delete publication”.
The shared publication is removed immediately, and the link you had sent to your family and friends will lead to a blank page. The file name will return to the usual colour (black), indicating that the file is no longer being shared.

How do I download or retrieve a file on my phone or tablet?

Press on the file name/thumbnail/icon and hold down, or briefly press on the triangle located to the right of the file. This will bring up a pop-up menu containing the command “Download”. The file is then transferred to the downloads folder, which you can designate via the application settings. If no folder is specified, the downloaded file will be deposited in one of the Android sharing folders according to the nature of the file (“/sdcard/Pictures” for photos, “/sdcard/Movies” for videos, etc.).

I don't want thumbnails (mini photos) of my image and video files to be displayed. What should I do?

Go to your application settings and deactivate the “Display thumbnails” option.

How much space does the app use up on my phone/tablet?

The hubiC mobile apps allow you to view the files stored on your hubiC account. However, not all the files contained on your hubiC space will be downloaded to your device. Only the files you choose to view will be downloaded at the time of opening. This is why the hubiC apps only use up a limited amount of memory.

How does the application manage the device memory?

By default, the application uses a cache memory of up to 50 MB. As a result, only the files most recently accessed will be saved. In the application settings, you can modify the size of the cache used and choose 10, 100 or 200 MB. You can also fully empty the cache space used.

Can I prevent unauthorised access to the app with a locking passcode?

Yes, and it's even more advisable if you haven't set up a code for the phone itself. Imagine you lose your phone – whether it gets stolen or an ill-intentioned person grabs it when your back is turned – without a locking code, all your files on hubiC could be accessed. To activate the locking function with a 4-digit code, go to the application settings.

How do I log out of the application?

The application does not require you to enter your login details (email address and password) every time you open it, provided that you authenticated yourself initially. If you want to end your session, go to the application settings and choose “Log out”. You will then need to enter you login details the next time you use the hubiC application.