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Help center

Desktop App

How do I install the application on my computer?

Go to the downloads page and follow the instructions for downloading and installing the application. After installation, restart your computer as requested, otherwise the icons indicating the status of your various documents (being transferred, synchronised, published) will not appear.

How does synchronisation work?

The application creates a “hubiC” folder on your computer, which will open when you click on the hubiC app icon in the task bar. When you add a document to this folder, it will automatically be transferred to your online hubiC storage space. It will then become accessible via the hubiC web and mobile apps. Any modification carried out in this folder (deletion, copy, relocation, modification, file rename, file creation) will be reflected automatically in your online storage space. Result: you will be sure to find the very latest versions of your documents in hubiC. Similarly, any document added via the hubiC web and mobile apps will be copied in the “hubiC” folder on your computer. The same goes for modifications, which will also be reflected in your local “hubiC” folder.

How do I synchronise my files across several computers?

To synchronise your documents across several computers, simply install the application on each one. You will then find the contents of your “hubiC” folder replicated on all your computers, so you will be able to work on any one of your workstations, finding your documents exactly as you left them.

How do I know know if my files are synchronised correctly?

As soon as a file or folder is placed in your hubiC folder, the file icon will immediately be covered by an icon synchronisation status icon. This first orange icon indicates that the transfer to your online storage space is in progress. Once the transfer is complete, a new icon replaces it, indicating that the document is correctly synchronised.

What is the synchronisation interval?

It concerns the time lapse between 2 indexations. By default, this interval is fixed at 10 minutes. You can modify it the application settings, in the “Account” tab.

What is indexation?

Indexation is the process of comparing the data in the “hubiC” folder on your computer with the data in your online storage space. It enables the app to identify the documents added and modified on one side or the other, in order to be able to synchronise them.

Can I force synchronisation?

By default, the application scans the contents of your online storage space and that of your “hubiC” folder every 10 minutes to detect changes. However, you can force synchronisation in between. Right-click on the hubiC icon located in the task bar, then click on “Synchronise now”.

Do I need the same amount of space available on my computer as my hubiC storage quota in order to synchronise my documents?

Yes. However, you can choose to only partially sync the folders contained in your hubiC. To do this, go to the application settings, and click on the “Account” tab. You will then be able to select the folders to be synchronised. This option is also available when you connecting to the app, via installation in “Advanced mode”.

I don't want to synchronise all my files. Is it possible?

Yes, you can store certain documents online without necessarily saving them on your computer. Once the 1st synchronisation of your documents completed, go to the application settings, the “Account” tab, “Configuration”, and then “Select files to be synchronised”. You will then be able to opt out of synchronising the file/s placed in your archives. This means that you can then delete these folders from your computer, without them being deleted from your online storage space.

Can I synchronise a very large volume of data?

There is no limit to the volume of data that can be synchronised. However, the greater the volume of data, the greater the resources consumed by synchronisation (the RAM of the computer). In this case, we would advise you to use a powerful computer and increase the synchronisation time (to prevent the application from browsing the entire hierarchical structure of your “hubiC” folder every ten minutes – the default interval). Lastly, please note that when the app carries out the first indexation, disk activity may be very high due to the calculation of file signatures (MD5). These signatures guarantee the integrity of your files after being transferred to your online storage space.

How do I access the hubiC desktop application settings?

Right-click on the application icon in the task bar, then click on “Settings”.

How do I share a document via the hubiC desktop application?

Select the file or folder you want to share and right-click it. Select “hubiC” then “Publish”. To copy the publication link, right-click on the document again. Select “hubiC”, then click on “Copy publication link”. A “Share” icon will appear on the file or folder that has been published.

How can I tell if a document has been published?

A “Share” icon will appear on the file or folder that has been published, in place of the synchronisation status icon.

How do I remove a publication using the hubiC desktop application?

Select and right-click the file you have published. Select “hubiC” then “Delete publication” from the menu.

Is the “hubiC” folder accessible offline?

Your synchronised “hubiC” folder is accessible even when you're not connected to the internet and when the app itself is disconnected. However, the synchronisation status icons will not be displayed on your documents. You will be able to access your files, open them, modify them, and add new ones, etc. Naturally, any modifications carried out will only be taken into account when the app connects to the internet again.

Does the hubiC desktop app launch automatically?

For the hubiC app for Windows yes, it launches automatically on startup and connects to your account without any intervention from you, as soon as an internet connection is established. With Macs however, you will be required to launch the app manually when you start your computer. We are currently working on an automatic launch for Mac users.

How can I tell what the hubiC desktop app is doing?

The app was designed to operate discretely in the background. If you need to know exactly what it is doing, you can move your mouse over the hubiC icon in the task bar, to display the summary info balloon. For more details, right-click on the hubiC icon and click on “Synchronisation status”.

The document status icons are not appearing on my files and folders.

If the application icon in the task bar is blue - did you restart your computer as requested at the end of the installation process? If not, a simple reboot should make these icons appear.
If the application icon in the task bar is white - are you fully connected to the internet? Did the hubiC app start correctly and is it connected to your account? If you are not connected to the internet or the app was disconnected, you can still access the “hubiC” folder but the synchronisation icons will disappear. So check your internet connection, then right-click on the hubiC icon in the task bar, then click on “Log in”.
If that doesn't resolve the problem for you, it's because you have installed other apps on your computer that also use “overlay” icons, i.e. ones that are superimposed over file and folder icons. Windows only authorises use of up to 15 icons of this type, and 4 of which are reserved for the system. That leaves 11 overlay icons free for apps such as hubiC. The solution would therefore be to uninstall the other apps using these icons.

The hubiC app uses up all my bandwidth, so I can't use other apps/the quality of my VoIP calls is affected.

In this case, simply pause the synchronisation. Right-click on the application icon located in the task bar, then click on “Pause synchronisation”. A “Pause” symbol will appear on the hubiC icon, synchronisation will be stopped and your bandwidth will be freed up immediately. You will be able to restart it at a more convenient time; in the evening before going to bed or in the morning before you go to work. Right-click on the hubiC icon located in the task bar, then click on “Resume synchronisation”.

Synchronisation of my files won't start.

Right-click on the hubiC icon located in the task bar, and click on “Synchronisation status” for an initial diagnostic.
Right-click on the hubiC icon located in the task bar, and click on “Synchronisation status” for an initial diagnostic. Indexation in progress? Indexation may take some time, especially in the first instance, depending on the volume of data in your hubiC folder and online storage space. We ask you to be patient, synchronisation will launch as soon as the indexation is finished.

Does there appear to be no activity?
Maybe you have chosen to synchronise a network drive/USB that isn't connected. Check that your drive is properly connected, then right-click on the hubiC icon in the task bar and click “Synchronise now”.
Our service may have a temporary issue which is preventing it from accessing your hubiC files. In this case, wait a few moments, then try again (right-click the hubiC icon in the task bar, then “Synchronise now”).
If synchronisation still does not start, please contact our support team.

One of my files won't synchronise (“Attention” icon)

The file name is probably too long or contains invalid characters. Modify the file name then right-click on the hubiC icon, then click “Synchronise now”.

All the files available in my online hubiC space have not transferred to my hubiC folder.

You probably opted out of synchronising all your hubiC files. To see the list of folders synchronised by the application, go to settings, then the “Account” tab and “Configuration” then “Select the folders to be synchronised”.

I see "file standardisation" operations running, what does this mean?

Certain characters in file names - especially letters with accents - can be encoded in different ways [1]. The coding of the same file name can vary from one operating system to another.

This used to cause problem on work stations when different operating systems (Windows, Mac, Linux) were used on the same account, as hubiC would treat the two different codings as two separate files.

To resolve this problem, the current versions of hubiC use the same coding (NFC) regardless of the system. If files which have been coded differently are deposited in your account or syncing folder, it is then necessary to rename or "standardise" them.

These operations may take a while but they only have to be carried out once and they won't make any difference to your daily use of the application. The orange "syncing" icon will appear on data affected by the standardisation process. Once the files have been standardised and synced, the green icon (syncing complete) will reappear.

Can I regulate how much bandwidth is allocated to the hubiC app?

Yes, go to the Windows application settings, then the “Advanced settings” tab. You can determine how much bandwidth is allocated to uploads and downloads. If you don't specify any value then the application will use all the available bandwidth. This option will also be available on the Mac application soon.

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