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Help center

Technical Questions

Does the hubiC application for computers require a particular port to function?

hubiC uses the standard https port to communicate with our infrastructures – Port 443.

Can the hubiC application be used when connecting to the internet via proxy?

Yes. The hubiC app uses the same proxy settings as your computer. To modify these settings in Windows, go to “Internet Options”: Control Panel>Network and Internet>Internet Options, then click on the “Connections” tab, and finally “LAN settings”. On Mac OS, go to: System Preferences>Network>Advanced and click on “Proxy”.

How quickly will my files be transferred to hubiC?

The speed of file transfers to your online storage space mainly depends on the quality of your internet connection, and especially the upload speed. However, to prevent some customers from monopolising hubiC resources at the expense of others, we reserve the right to limit the transfer speed per customer for uploads (to hubiC) and downloads (from hubiC).

How will file conflicts be managed?

If you try to deposit a file with the same name and extension (.doc, .jpeg, .pdf, etc.) as an existing file, your file will be automatically renamed as “nameoffile(1)” and the existing file will be preserved as it is. It's then up to you to delete the version you don't want.

Why isn't it possible to rename, copy or move a folder using the hubiC mobile apps?

Renaming, copying, moving and deleting folders may require a considerable amount of time, depending on the quantity of files and sub-folders contained within the directory. It is therefore preferable not to lose your internet connection while carrying out any of these actions, due to the risk of them not being completed correctly, which will result in you having to repeat them. As internet connections on mobile devices tend to be less reliable than desktop devices, the mobile apps do not allow this type of action to be performed on a folder. Lastly, a common way of using hubiC is organising content on your desktop computer, then viewing it using mobile devices. To rename, move, copy or delete a file, you will therefore need to use the hubiC desktop app or the web application.

Why does the process of renaming, moving (copy/cut/paste) and deleting take so long?

Renaming or moving a file consists of copying the file by registering the modifications requested, then deleting the original file. This protocol is guarantees the integrity of your files, but it can require some time to complete. Deleting a folder can also prove to be a lengthy process, as each file it contains has to be deleted individually.

What are the restrictions in terms of numbers and types of character for names of files/folders on hubiC?

There is only one restriction: file names cannot exceed 248 characters, whereas folder names are limited to 256 characters. All characters authorised by Windows are permitted On Mac OS, the characters “:” and “/” are not permitted in file names.

Do the hubiC applications display cached files?

The hubiC iOS app (iPhone, iPad) displays cached files. With the Android app however, you will need to activate “Display cached files” in the app's settings.

How is the integrity of files deposited on hubiC verified?

When a file is deposited on hubiC, its integrity is verified by monitoring its MD5algorithm. This enables us to find out if the file has copied correctly onto our servers and is identical to the file stored on your desktop.

How can I access the hubiC desktop application logs?

On Windows, you will find the hubiC application logs in the following folder: <your username folder>AppData>Roaming>hubiC (you can also enter Win+R then %appdata%\hubiC). On Linux, you will find the hubiC application logs in the following folder: <your username folder> /.config/hubiC/
On MAC, you will fing your logs by clicking on "console" in the spotlight (the magnifying glass top right). Click "Console" in the Application area. Go to FILES, then ~/Library/Logs and finally hubiC to see your logs.

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